Happy Holidays! Our support staff will be out of office starting Dec 24th, 2020 up to and including January 4th, 2021. We will respond to your inquiries upon our return. Wishing you all the best of the season!
Feedback & Suggestions
We look forward to continuing to provide you with the educational resources needed to care for COVID-19 or other critically ill patients and/or residents in long-term care settings.
Your feedback and suggestions are greatly appreciated to ensure we are meeting your learning needs. Please contact us at COVIDCareLearning@michener.ca to share emergent practices, help us identify additional educational needs and resources, as well as share how we can improve your website experience. We also welcome comments on how these educational resources have positively impacted your practice and what you have found most valuable.
Please review the Technical Support FAQs to find answers and solutions to common IT issues.
For additional technical support, please contact your local organization's Helpdesk so your request can be triaged appropriately. Your organization’s Helpdesk will escalate critical issues to the website support team. These issues will be addressed by the support team between the hours of 7:00 AM and 5:00 PM EDT, Monday to Friday. Due to the large volume of users on this platform, it may take approximately 24-48 hours for escalated issues to be resolved. Escalated issues received after 5:00 PM EDT Friday will be monitored on weekends (Saturday and Sunday) and triaged as required; non-urgent issues will be responded to the following Monday.
Your local organization's Helpdesk will be available during their standard operating hours for non-urgent inquiries (e.g. password issues). They are your first point of contact, and they will communicate your resolution to you directly.
If you have questions about your professional role, redeployment, and required education, please contact your supervisor at your home organization.