Critical Care LEARNING - Frequently Asked Questions

General Questions

Technical Support Questions



General Questions

Why was this website developed?
The site and curriculum has been designed to meet the demands of healthcare workers and volunteers, in order to refresh and upskill them to rapidly redeploy to care for COVID-19 and/or critically ill patients in hospital and long-term care settings. The educational resources on the site were curated, developed, and generously donated by a highly skilled and collaborative team of educational experts, clinicians, and academics.

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What is COVID Care Learning? Is this different from Critical Care Learning?
Recognizing that the need for COVID-related education resources was system wide (i.e. hospitals and long-term care facilities), the Project Leadership has implemented a brand for the site that encompasses this approach. Using COVIDCareLearning.ca is another way to access this platform. The registration requirements, and resources available, are the same as CriticalCareLearning.ca.

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We are a pediatrics or sub-acute care hospital. Does this roll-out apply to us?
This resource is available to all healthcare organizations in the Province of Ontario. We encourage you and your staff to access the resources to compliment any existing training you may have in place as you care for patients with COVID-19. Educational resources related to pediatrics will be launching on the website in the future.

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Is this education mandatory?
No. Healthcare providers and volunteers are encouraged to review the content they feel will help to prepare them for redeployment. Some hospitals and long-term care facilities may offer guidance as to what resources are most applicable for you to review.

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Education and training has already been developed for our staff. Is it a requirement for us to access these resources?
This resource is available to all healthcare organizations in the Province of Ontario. We encourage you and your staff to access the resources to compliment any existing training you may have in place.

We would value hearing from you about the education you are using, which may be beneficial to our colleagues across the Province. If you have resources you are interested in sharing more broadly, you are welcome to share it on this platform. Email COVIDCareLearning@michener.ca to follow-up.

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How do I share what's happening at our hospital or long-term care facility, and any specific needs that are arising?
We want to hear about what is happening at your organization. If you have identified any emergent best practices, resources, or tools you think would benefit your colleagues from different organizations, please email COVIDCareLearning@michener.ca. We would like to hear your stories, and any feedback you have about the site, its resources, and how it has impacted the care of your patients and long-term care residents.

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Can I share this with colleagues outside my hospital?
You can share this resource with your healthcare colleagues in Ontario only. Please do not post the access code on any public facing materials, websites, or on social media.

Please note that Helpdesk support may not be available to your healthcare colleagues depending on where they are accessing the resource from.

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How is this being communicated to staff?
An announcement was distributed to leadership at all hospitals via the Ontario Hospital Association and the Provincial Critical Care Table. It also went to Ontario regulatory colleges, provincial associations, and long term care facilities. Staff in different organizations can expect to have communication shared from their leadership about the platform, and how to access it. If you have questions, please connect with your supervisor to learn more.

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Is there a registration fee to access the materials?
No. There is no registration fee.

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Will I get a certificate or specialization for completing content on this platform?
No. Please note that participation in any of the learning activities on this website will not yield certification or specialization in any of the areas being reviewed or covered.

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My supervisor is asking me to demonstrate that I have reviewed some of the materials on the site. How can I do that?
The site does not offer an opportunity to record what you have completed, or provide a report. You will need to connect with your supervisor directly to demonstrate what you have reviewed on the site.

Organizations may wish to develop their own attestation process.

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Will we receive usage/completion reports for our organization?
No. User usage/completion reports will not be provided to organizations. Organizations may wish to develop their own attestation process.

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How long will this education be offered? Will it still be available after COVID-19?
At this time, we are unable to confirm the length this educational resource will be available. This will be dependant on the length of the pandemic and long-term healthcare requirements.

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Technical Support Questions

How do I create a new account and access COVID Care Learning resources?

  1. On the main login screen, click Create new account.
    Image - Create new account button
  2. Complete the new account registration form.
    • It is recommended that you use your work/institutional email, if available.
  3. Enter the access code provided by your hospital organization, long-term care facility, professional association, or other source.
    • Type the access code in. Do not copy and paste the access code as this could result in additional spaces and an invalid access code.
  4. Wait for your email confirmation from donotreply@criticalcarelearning.ca with subject line "Critical Care Learning: account confirmation".
  5. Confirm your account by clicking the link in the confirmation email. Proceed to login using the email address and password you registered with.
    Image - email message
    Account Confirmation Email
    Image - Login
    Login Screen

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What should I do if I do not receive a confirmation email?
Follow the below steps if you did not receive an email confirmation after registering:

  1. Double check your junk/spam filters for an email from donotreply@criticalcarelearning.ca with the subject line "Critical Care Learning: account confirmation".
  2. If the confirmation email is not found, please try to re-register again with the same email address. If you are unable to re-register, then the email has already been registered and there may be an issue with the address being blocked. It is possible that you have attempted to register but entered the incorrect email address.
  3. If you have registered with your organizational email address and did not receive a confirmation email, please reach out to your organization's helpdesk. They may need to add donotreply@criticalcarelearning.ca to their approved sender list.

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I forgot my username and/or password. How do I reset it?

  1. On the main login screen click "Forgotten your username or password"?
    Image - Forgot Password Link
  2. Enter the email address you used to register.
    Image - Email address search
  3. An email will be sent to your account with a link. Click the link and create your new password.
    Image - Forgot Password eMail
    Forgot Password Email
    Image - Enter new password
    Set Password Screen

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Where can I obtain an access code if I do not have one?
The access code may have been circulated to you by email from your local hospital organization, long-term care facility, professional association, or other source. Please follow-up with any of these organizations to obtain the access code.

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What browser should I use to access the website and its resources?
We recommend you use the latest versions of Chrome (Desktop and Mobile), Firefox, Safari (Desktop and Mobile), and Edge. We do not recommend using Internet Explorer.

Please note:

  • There are known compatibility issues with Internet Explorer 10 and below, Safari 7 and below.
  • A mobile app is not available, however it is mobile responsive and can be accessed via web browser.
  • Some of the learning materials contain audio. Please have a headset or your computer speakers turned on.

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Why have I been automatically logged out of my account?
The system will automatically logout after some inactivity time for security purposes. Please login again.

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I have additional technical support questions. Who should I contact?
Please contact your local organization's Helpdesk so your request can be triaged appropriately. Your local organization's Helpdesk will be available during their standard operating hours for non-urgent inquiries (e.g. password issues). They are your first point of contact, and they will communicate your resolution to you directly.

Your organization's Helpdesk will escalate critical issues to the website support team. These issues will be addressed by the support team between the hours of 7:00 AM and 5:00 PM EDT, Monday to Friday. Due to the large volume of users on this platform, it may take approximately 24-48 hours for escalated issues to be resolved. Escalated issues received after 5:00 PM EDT Friday will be monitored on weekends (Saturday and Sunday) and triaged as required; non-urgent issues will be responded to the following Monday.

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